Glossary

Win-back

A discounted subscription offer for lapsed subscribers — one of the highest-ROI tactics in subscription apps because you are re-engaging someone who already paid.

Definition

A win-back offer is a discounted pricing plan shown specifically to users whose subscription has lapsed (cancelled or expired). Because the user has previously demonstrated willingness to pay, win-back conversion rates are typically much higher than new-user acquisition. Win-backs directly reduce churn by recovering revenue that would otherwise be lost.

Win-back offers are supported by both Google Play (via subscription save offers and win-back pricing) and the App Store (via promotional offers and win-back pricing APIs). The offer is typically a discounted price for a limited period — for example, 50% off for the first 3 months of re-subscription.

Examples

Related terms

Churn

Win-back offers directly combat churn by recovering subscribers who have already cancelled.

LTV

Successful win-backs extend subscriber lifetime, directly increasing LTV.

Paywall

Win-back offers are configured as paywall variants — different plans shown to lapsed users.

Win back subscribers with automated offers

Free tier — unlimited apps, 1 paywall. No credit card, no revenue share.

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